Help & FAQ

Tap the + button and paste or type a tracking number. Pallet detects the carrier automatically and starts following the shipment. You can give the package a name (like "New headphones") so it's easy to spot at a glance — that name stays on your device and is never sent to us.

Over 3,000 carriers worldwide — from global couriers like UPS, FedEx, USPS, DHL, and Royal Mail down to smaller regional carriers — all in one place. If a tracking number isn't recognized automatically, you can choose the carrier yourself when you add it.

No. There's no sign-up, no password, and no email required to use Pallet. Your tracked packages sync automatically across your devices through your iCloud account, so what you add on your iPhone shows up on your iPad too.

Yes. As long as your devices are signed into the same iCloud account, your packages stay in sync automatically. The name, notes, and sort order you set live on your device and sync privately through iCloud.

When a carrier records a scan, that event travels from the carrier to our tracking partners and then through Pallet's own processing before it reaches you. Each step adds a little time. So now and then you may see an event on the carrier's own site a few minutes — occasionally up to a couple of hours — before it appears in Pallet.

Carriers often update their public website before they push the same update out through the data feeds that apps like Pallet rely on. So the carrier's own page can be ahead for a short while — this is upstream lag on the carrier's side, not a stall in Pallet. It typically catches up within minutes to a couple of hours.

If a status looks stuck for longer than that, email us the tracking number and we'll take a look.

Pallet refreshes your packages automatically in the background, and checks more frequently as a package gets close to delivery. You can also pull down on your list to refresh on demand at any time.

Pallet notifies you on meaningful status changes — shipped, out for delivery, delivered, delivery exceptions, and signature-required heads-ups — not on every minor scan along the way. That keeps notifications useful instead of noisy. If a package picks up lots of intermediate scans without changing its overall status, you won't get pinged for each one.

Instead of the broad "arrives sometime Tuesday" estimate carriers often give, Pallet draws a tighter arrival window from the route as it actually unfolds — where the package is, how fast it's moving, and how similar shipments have behaved. It's an estimate, not a guarantee, but it's usually more precise than the carrier's.

Many international shipments start with one carrier and finish with your local one. Smart Merge recognizes that handoff and joins both legs into a single, continuous journey — so a package that travels from overseas to your doorstep reads as one trip, not two separate tracking entries that each tell half the story.

Pallet refines the estimate using the live route, which sometimes lands earlier, later, or in a narrower window than the carrier's headline date. When the two disagree, treat the carrier's official date as the formal commitment and Pallet's window as a sharper best-guess.

When a delivery is going to need someone to sign for it, Pallet aims to tell you the evening before — not at the moment the driver knocks — so you have time to plan to be home or make other arrangements.

The globe plots the scan locations the carrier reports along the way and draws the route between them. Between scans, the exact position is an interpretation of that data, not a live GPS feed — so think of the globe as a beautiful map of the journey so far, not a minute-by-minute tracker. Its accuracy depends on how much location detail the carrier provides.

Work through these quick checks:

• Open iOS Settings → Notifications → Pallet and make sure Allow Notifications is on.
• Check that a Focus mode or Do Not Disturb isn't silencing them.
• Confirm the package is still active — delivered packages stop notifying.

If notifications are on and you're still not getting them, email us with your device and iOS version.

On meaningful status changes: when a package ships, goes out for delivery, is delivered, hits a delivery exception, or needs a signature. Pallet intentionally stays quiet during the many small in-between scans so your notifications stay meaningful.

The free tier lets you track a set number of packages and includes the core experience. Pallet Pro raises that limit and unlocks the full set of extras. For the exact terms, see our Terms of Use.

Subscriptions are handled by Apple. On your device, open Settings → [your name] → Subscriptions, tap Pallet, and you can change or cancel your plan there. If you cancel, Pro stays active until the end of the period you've already paid for.

Sign in with the same Apple ID you used to purchase, then use Restore Purchases in Pallet's settings. Your Pro status will come back automatically.

No. All billing is processed entirely by Apple through the App Store. Pallet never receives or stores your card details. For a refund, use Apple's Report a Problem page, since Apple handles all purchases.

As little as possible. There's no account, no advertising, and no third-party trackers. Our servers hold only an opaque identifier Apple provides through iCloud and the tracking numbers you ask us to follow. Package names, notes, and preferences stay on your device. The full details are in our Privacy Policy.

Remove any package from within the app to delete the link between you and that tracking number, or delete the app to remove all of those links. You can also email us to request deletion — reference the tracking numbers in question, since that's all we hold.

No. We don't sell or share your data with advertisers, data brokers, or analytics networks.

Try these steps:

• Check for typos and remove any stray spaces or dashes.
• Choose the carrier manually when adding the package, in case auto-detection guessed wrong.
• Confirm the number tracks on the carrier's own website first — if the carrier can't find it yet, neither can we.
• Give it time — a brand-new number often isn't trackable until the carrier physically scans the package for the first time, which can take 24–48 hours after a shipping label is created.

First, a few common explanations: carriers sometimes scan a package as delivered a little early, or leave it in a less-obvious spot, or hand it to a neighbor, front desk, or household member. Check around your property and with anyone who might have received it, and give it up to a day — packages marked delivered do occasionally turn up shortly after.

If it still hasn't appeared, the next step is with the party who can physically locate it: contact the carrier (and, for a purchase, the seller or retailer) to open an inquiry. Because Pallet mirrors the carrier's data, we can't retrieve or re-route a package ourselves — but we're glad to help you make sense of the tracking history.

Carriers sometimes go quiet between scans — this is common during long-haul transit and while a package clears customs. Pull down to refresh, and give it a little time. If a package looks genuinely stuck for an unusually long stretch, send us the tracking number and we'll investigate.

Remove the package and add it again, selecting the correct carrier this time. Pallet re-points the record to the carrier you choose.

This is usually momentary — check that you're connected, then reopen the app or pull to refresh. If it persists, restart the app. Still no luck? Email us with your device and iOS version and we'll dig in.